Human Services Assistant Resume Template
A finished one-page human services assistant resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Rebecca Hughes
Human Services Case Manager · Supportive Housing
San Francisco, CA · (415) 555-8588
rebecca.hughes@email.com · linkedin.com/in/rebeccahughes
Profile
Human services worker with 9 years in San Francisco homeless and supportive housing programs. Manages 30 tenant cases, enrolled 200+ clients in CalFresh and Medi-Cal, and held housing retention at 94% for two straight years.
Work Experience
2021 – Present
Case Manager
Mission Street Housing Partners, San Francisco, CA
- Manage 28–30 tenants in permanent supportive housing with weekly visits and service plans.
- Enroll clients in CalFresh, Medi-Cal and SSI and track renewals so benefits never lapse.
- Held housing retention at 94% for 2 years by setting up rent plans before evictions started.
- Enter assessments, services and exits in the ONE System HMIS within 72 hours.
- Link tenants to primary care, behavioral health and IHSS through warm handoffs.
2017 – 2021
Human Services Assistant
Tenderloin Community Services, San Francisco, CA
- Completed coordinated entry assessments for 400+ adults at a drop-in resource center.
- Helped clients gather IDs, birth certificates and income proof for housing applications.
- Staffed shelter intake and kept bed logs and daily reports for the program manager.
- Filed 200+ CalFresh and Medi-Cal applications online and followed up on missing documents.
2015 – 2017
Human Services Aide
Tenderloin Community Services, San Francisco, CA
- Served meals, stocked hygiene supplies and checked in 150 guests a day at a drop-in center.
- Reported safety issues and client concerns to supervisors and wrote shift incident notes.
Training
Mental Health First Aid
National Council for Mental Wellbeing
Adult and Pediatric First Aid/CPR/AED
American Red Cross
Skills
Case managementBenefits enrollmentCoordinated entryHousing retentionCrisis de-escalationHarm reductionResource referral
Systems
ONE System (Clarity HMIS)
BenefitsCal
Microsoft Excel
Google Workspace
Education
A.A. in Sociology
2015
City College of San Francisco
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Skills to list
- Case File Management
- Client Intake
- Resource Referral
- Benefits Eligibility Screening
- Crisis De-escalation
- Community Outreach
- Documentation Compliance
- Records Systems
Software and tools
- Microsoft Office software
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- MEDITECH software
- Web browser software
- Microsoft Access
- Electronic medical record EMR software
- PointClickCare healthcare software
Duties to describe on a human services assistant resume
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.
- Developed and implemented behavioral management and care plans for clients.
- Kept records or prepared reports for owner or management concerning visits with clients.
- Visited individuals in homes or attended group meetings to provide information on agency services, requirements, or procedures.
- Submitted reports and reviewed reports or problems with superior.
- Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
Titles along the way
- Human Services Aide
- Human Services Assistant
- Case Manager
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