IT Resume Example
An IT resume that names the Windows and Linux systems supported, the first-call resolution rate, and the patching and backup work behind it.
- Support 400 users across Windows 11 and Linux, closing 25 tickets a day at 75% first call.
- Administer Active Directory, Microsoft 365 and group policy for 3 office locations.
- Manage backups and disaster recovery testing, restoring test files within a 4-hour target.
- Deployed a new firewall and VPN, cutting remote access complaints by half in one quarter.
- Maintain the ticketing system's knowledge base with 60 troubleshooting articles.
- Handled 30+ daily tickets covering hardware, printers and classroom AV equipment.
- Imaged and deployed 500 Chromebooks and laptops for the district's 1:1 program.
- Ran weekly patch cycles across 40 servers with zero unplanned downtime.
The person, employers and dates are invented; the duties, tools and credentials are the ones this job really asks for.
- IT specialist
- Help Desk
- Technical Support
- Active Directory
- Windows Server
- Linux
- Networking
- TCP/IP
- VPN
- Firewall
- Microsoft 365
- Virtualization
- Backup
- Ticketing System
- Incident Management
- Hardware Troubleshooting
- CompTIA A+
- Security Awareness
What holds up
- 01 / 05Stack in plain nouns.Languages and infrastructure by name; screeners match strings.
- 02 / 05Ownership scope.A service, a pipeline, a surface — with your boundary stated.
- 03 / 05Numbers with baselines.Before and after, or the percentage means nothing.
- 04 / 05Production evidence.On-call, incidents, deploys — the marks of shipped work.
- 05 / 05Docs and reviews counted.Runbooks written and PRs reviewed are seniority signals.
What does not
- 01 / 05Skills lists that overreach.The technical screen probes them first.
- 02 / 05Tutorial projects as experience.Screeners recognize the standard ones.
- 03 / 05"Passionate about technology."Universal filler.
- 04 / 05Team systems without your slice.Name the components you owned.
- 05 / 05Buzzword density.It reads as its opposite past the first screen.
FAQ
Questions about this IT resume example
Short answers to what people ask before they send this resume.
Use this exampleShould I list every technology I have touched?
No. List what you would be comfortable being asked about in an interview. A skills section that overreaches is the fastest way to lose a technical screen.
Do I need a projects section?
It helps most when your paid experience does not yet show the work you want to be hired for. Two or three, each with the problem stated before the solution.
How technical should the bullets be?
Technical enough that an engineer recognizes the work, plain enough that a recruiter can match it to the post. Both people read it before you get a call.