Passenger Service Attendant Resume Template
A finished one-page passenger service attendant resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Michael Brown
Passenger Service Attendant · Paratransit & ADA Support
Nashville, TN · (615) 555-9071 · michael.brown@email.com · linkedin.com/in/michaelbrown
CPR/AED Certification
American Red Cross
Passenger Assistance, Safety and Sensitivity (PASS) Training
Community Transportation Association of America
Core Skills
Passenger boarding assistance
Mobility device securement
ADA compliance
Safety briefings
Emergency evacuation
Customer service
Incident reporting
Systems
Microsoft OfficeScheduling softwareTime tracking softwareEmail software
Education
High School Diploma
2015
Metro Nashville Public Schools
Profile
Passenger attendant with 8 years assisting riders with mobility needs on a metro paratransit fleet. Supports 30 to 40 riders a shift and trains new hires on ADA boarding and tie-down procedures.
Passenger Experience
Passenger Services Supervisor
2021 – Present
Music City Transit, Nashville, TN
- Support 30 to 40 paratransit riders a shift, assisting elderly and disabled passengers.
- Secure wheelchairs with tie-down straps and buckle seatbelts before every trip.
- Conduct pre-departure safety checks on lifts, ramps and securement equipment.
- Train 10 new attendants a year on ADA boarding assistance and incident reporting.
- Reduced boarding delays 20% by resequencing pickup order on shared routes.
Lead Passenger Attendant
2018 – 2021
Music City Transit, Nashville, TN
- Explained safety procedures and demonstrated equipment use to boarding riders.
- Verified rider reservations and recorded passenger counts each trip.
- Responded to rider questions and complaints, escalating issues to dispatch.
- Adjusted seating and mobility device placement to meet individual rider needs.
Passenger Attendant
2016 – 2018
Music City Transit, Nashville, TN
- Greeted riders boarding vehicles and announced routes and upcoming stops.
- Opened and closed doors and signaled operators to stop or proceed.
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Skills to list
- Passenger Boarding Assistance
- Wheelchair/Mobility Device Handling
- Safety Briefings
- Emergency Evacuation Procedures
- Customer Service
- Ticket/Fare Verification
- ADA Compliance Procedures
- Incident Reporting
Software and tools
- Microsoft Office software
- Microsoft Windows
- Microsoft Word
- Email software
- Time tracking software
- Appointment scheduling software
Duties to describe on a passenger service attendant resume
- Performed equipment safety checks prior to departure.
- Explained and demonstrated safety procedures and safety equipment use.
- Signaled transportation operators to stop or to proceed.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Responded to passengers' questions, requests, or complaints.
- Determined or facilitated seating arrangements.
Titles along the way
- Passenger Attendant
- Lead Passenger Attendant
- Passenger Services Supervisor
Your salary range
Pick where you work and how long you have done it. The range comes from the published wage percentiles for this job.
Experience
The survey has no complete figures for that job — pick the closest title from the list.
Name this figure
When they ask “What are your salary expectations?”
An estimate from survey percentiles, not an offer. Employer, industry, shift and credentials move pay within and beyond this range. Full wage page for this job →