Retail Sales Supervisor Resume Template
A finished one-page retail sales supervisor resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Stephanie Fisher
Retail Sales Supervisor · Big-Box Home & Hardware
Chicago, IL · (312) 555-2758
stephanie.fisher@email.com · linkedin.com/in/stephaniefisher
RISE Up Retail Industry Fundamentals
NRF Foundation
Customer Service and Sales Certification
NRF Foundation
Profile
Retail supervisor with 10 years in big-box stores, now leading 22 associates in a $38M Chicago home improvement store. Raised department sales 12% year over year and cut shrink from 2.1% to 1.4%.
Retail Experience
Retail Sales Supervisor
2020 – Present
Lakeshore Home & Hardware, Chicago, IL
- Supervise 22 associates across paint, flooring and seasonal in a $38M store.
- Build weekly schedules in UKG to match traffic, holding labor to 9.5% of sales.
- Raised department sales 12% year over year with endcap resets and add-on selling.
- Cut shrink from 2.1% to 1.4% with daily high-theft audits and locked displays.
- Handle escalated returns and complaints, keeping NPS above the district average.
Department Lead
2017 – 2020
Lakeshore Home & Hardware, Skokie, IL
- Led 8 associates in lawn and garden, setting planograms for 1,200 SKUs each spring.
- Counted cycle inventory weekly with Zebra handhelds and corrected on-hand errors.
- Opened and closed the store, counting registers and making bank deposits.
- Trained new hires on POS returns, pro accounts and safe ladder and cart use.
Sales Associate
2015 – 2017
Great Lakes Outfitters, Chicago, IL
- Helped 80+ customers a shift find products, and rang sales and returns at the POS.
- Unloaded trucks, stocked shelves and set weekly price changes and signage.
Store Skills
Associate coaching
Labor scheduling
Shrink control
Planograms & merchandising
Inventory counts
Cash office procedures
Customer escalations
Systems
Oracle Xstore POSUKG Workforce CentralZebra TC52 handheldsMicrosoft Excel
Education
High School Diploma
2014
Lane Tech College Prep
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Skills to list
- Staff Scheduling
- Inventory Management
- Visual Merchandising
- POS Systems
- Loss Prevention
- Sales Coaching
- KPI Tracking
- Customer Service Recovery
Software and tools
- Microsoft Office software
- Handheld computer device software
- Mozilla Firefox
- Inventory management systems
- Oracle Xstore POS
- UKG Workforce Central
- Sage 50 Accounting
- Apple Safari
- Microsoft Edge
- SAP software
Duties to describe on a retail sales supervisor resume
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Instructed staff on how to handle difficult and complicated sales.
- Assigned employees to specific duties.
Titles along the way
- Sales Associate
- Retail Sales Supervisor
- Store Manager
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Experience
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