Correspondence Clerk Resume Template
A finished one-page correspondence clerk resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Elizabeth Cooper
Senior Correspondence Clerk · Health Information Release
Nashville, TN · (615) 555-7772
elizabeth.cooper@email.com · linkedin.com/in/elizabethcooper
Certified Release of Information Specialist (CRIS)
Alliance for Health Information Operations and Standards (AHIOS)
Profile
Correspondence clerk with 9 years in medical group and insurer correspondence, now handling 1,100+ records requests and letters a month. Keeps 98% of requests within HIPAA deadlines and cut average turnaround from 12 days to 5.
Work Experience
Senior Correspondence Clerk
2021 – Present
Midstate Medical Group, Nashville, TN
- Read and sort 1,100+ records requests, subpoenas and patient letters a month by type and deadline.
- Verify HIPAA authorizations and release only the records each request allows from Epic.
- Cut average request turnaround from 12 days to 5 by batching requests and adding letter templates.
- Draft replies to billing, records and complaint letters and route clinical questions to staff.
- Keep 98% of requests within HIPAA's 30-day limit and log every release for disclosure tracking.
Correspondence Clerk
2018 – 2021
Midstate Medical Group, Nashville, TN
- Prepared records packets for attorneys, insurers and patients and collected copy fees.
- Scanned and indexed incoming mail into the document system with 99% indexing accuracy.
- Compiled monthly volume and turnaround reports for the health information manager.
- Returned incomplete requests with clear letters listing what was missing.
Mail & Correspondence Clerk
2016 – 2018
Volunteer State Insurance Co., Franklin, TN
- Opened and routed 500 pieces of claims mail a day to adjusters and underwriting teams.
- Sent standard letters on claim status and missing documents from approved templates.
Certifications
Microsoft Office Specialist: Word Associate
Microsoft
Core Skills
Release of information
HIPAA authorization review
Business letter writing
Records research
Document scanning & indexing
Template standardization
Disclosure tracking
Systems
EpicMicrosoft WordOnBaseMicrosoft SharePointMicrosoft Excel
Education
High School Diploma
2014
Hillsboro High School
Certificate in Office Administration
2016
Nashville State Community College
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Skills to list
- Written Correspondence Drafting
- Document Management Systems
- Data Entry
- Records Research
- Customer Inquiry Resolution
- Microsoft Office Suite
- Template Standardization
- Compliance Review
Software and tools
- Microsoft Outlook
- Microsoft Word
- Microsoft Office software
- Microsoft Excel
- Epic Systems
- Microsoft Access
- Microsoft PowerPoint
- Electronic health record EHR software
- Microsoft SharePoint
- Hyland OnBase
Duties to describe on a correspondence clerk resume
- Maintained files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Gathered records pertinent to specific problems, reviewed them for completeness and accuracy, and attached records to correspondence as necessary.
- Prepared documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compiled data from records to prepare periodic reports.
- Routed correspondence to other departments for reply.
Titles along the way
- Correspondence Clerk
- Senior Correspondence Clerk
- Correspondence Team Lead
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