Lodging Manager Resume Template
A finished one-page lodging manager resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Eric Robinson
Hotel General Manager, CHA · Select-Service Hotels
Charlotte, NC · (704) 555-4641 · eric.robinson@email.com · linkedin.com/in/ericrobinson
Certified Hotel Administrator (CHA)
American Hotel & Lodging Educational Institute (AHLEI)
ServSafe Food Protection Manager Certification
National Restaurant Association
Profile
Lodging manager with 12 years in Charlotte-area hotels, now running a 152-room select-service property with $7.2M in revenue. Lifted RevPAR index from 102 to 118 and raised guest satisfaction scores to the top 10% of the brand region.
Hotel Experience
General Manager
2021 – Present
Queen City Suites Uptown, Charlotte, NC
- Run all operations for a 152-room select-service hotel with $7.2M in revenue and 48 staff.
- Raised RevPAR index from 102 to 118 by reworking rate strategy and group mix with sales.
- Set the annual budget and forecast; grew gross operating profit margin from 38% to 43%.
- Review daily STR, pickup and pace reports and adjust rates by segment with the revenue manager.
- Lifted guest satisfaction to the top 10% of the region by retraining front desk and housekeeping.
Assistant General Manager
2017 – 2021
Carolina Place Hotel & Suites, Pineville, NC
- Managed front office, housekeeping and maintenance teams for a 120-room extended-stay hotel.
- Kept housekeeping labor at 22 minutes per occupied room while lifting inspection scores.
- Resolved escalated guest complaints and cut service recovery credits 30% in one year.
- Handled accounts receivable and direct billing for 40 corporate and project accounts.
Front Office Manager
2014 – 2017
Carolina Place Hotel & Suites, Pineville, NC
- Led 10 front desk and night audit staff, handling check-in, room blocks and cash controls.
- Trained agents on OPERA PMS and upselling, adding $85K a year in room upgrade revenue.
Areas of Expertise
Revenue managementP&L and budgetingRevPAR & STR analysisGuest satisfactionHousekeeping operationsStaff developmentGroup sales support
Hotel Systems
Oracle OPERA PMS
Delphi.fdc
STR (CoStar)
M3 Accounting
Microsoft Excel
Education
B.S. in Hospitality Management
2014
East Carolina University
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Licenses and certifications
- Certified Hotel Administrator (CHA) American Hotel & Lodging Educational Institute (AHLEI) Optional, valued by employers
Sources: www.ahlei.org
Licensing rules differ by state; check with your state board before you apply.
Skills to list
- Revenue Management
- Guest Services Recovery
- PMS Software
- Staff Scheduling
- Budget Administration
- Housekeeping Oversight
- Brand Standards Compliance
- Vendor Management
Software and tools
- Microsoft Outlook
- Microsoft Office software
- Microsoft Excel
- Property management system PMS software
- Delphi Technology
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Access
- Payroll software
Duties to describe on a lodging manager resume
- Answered inquiries pertaining to hotel policies and services, and resolved occupants' complaints.
- Participated in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Conferred and cooperated with other managers to ensure coordination of hotel activities.
- Greeted and registered guests.
- Monitored the revenue activity of the hotel or facility.
- Managed and maintained temporary or permanent lodging facilities.
Titles along the way
- Front Office Manager
- Lodging Manager
- General Manager, Hotel
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