Order Clerk Resume Template
A finished one-page order clerk resume with the duties, tools and credentials employers look for. Download it as Word or PDF, print it, or change every line in the builder.
Nicole Moore
Senior Order Clerk · Wholesale Distribution
Denver, CO
(303) 555-7572
nicole.moore@email.com
linkedin.com/in/nicolemoore
Profile
Order clerk with 9 years in wholesale and manufacturing order desks, entering 120–150 orders a day in SAP and JD Edwards. Holds a 99.6% order accuracy rate and cut the open-order backlog from 3 days to same day.
Order Desk Experience
Senior Order Clerk
2021 – Present
Front Range Foodservice Supply, Denver, CO
- Enter 120–150 customer orders a day from EDI, email and phone in SAP S/4HANA for 900 accounts.
- Keep a 99.6% order accuracy rate by checking pricing, item numbers and ship dates before release.
- Cut the open-order backlog from 3 days to same-day processing by reworking the EDI exception queue.
- Work with the warehouse and carriers to fix short shipments, substitutions and delivery windows.
- Process credits and returns and train 2 new clerks on order entry and customer pricing rules.
Order Clerk
2018 – 2021
Rocky Mountain Industrial Parts, Aurora, CO
- Entered 80–100 orders a day for bearings, belts and hydraulic parts in JD Edwards EnterpriseOne.
- Quoted stock status and lead times to customers and set up backorders and drop shipments.
- Reduced order returns from 2.1% to 0.8% by confirming part numbers against customer drawings.
- Sent order acknowledgments and tracking details and updated customers on delayed lines.
Order Entry Assistant
2016 – 2018
Mile High Paper & Packaging, Denver, CO
- Keyed faxed and emailed purchase orders into QuickBooks and printed pick tickets for the warehouse.
- Answered customer calls on order status and filed packing slips and signed delivery receipts.
Core Skills
Order entry & releaseEDI order processingPricing & quote checksBackorder managementCredits & returnsCarrier coordinationCustomer account setup
Systems
SAP S/4HANA
Oracle JD Edwards
SPS Commerce EDI
Intuit QuickBooks
Microsoft Excel
Certification
Microsoft Office Specialist: Excel Expert
Microsoft
Education
High School Diploma
2015
Thomas Jefferson High School
Names, employers and dates on the sample are invented. Duties and software come from O*NET 31.0; credentials were checked against the sources listed below.
Skills to list
- Order Entry Systems (ERP/CRM)
- Inventory Verification
- Purchase Order Processing
- Customer Communication
- Shipping Coordination
- Data Entry Accuracy
- Invoice Reconciliation
- Order Status Tracking
Software and tools
- Microsoft Office software
- Microsoft Excel
- Oracle JD Edwards EnterpriseOne
- Microsoft Edge
- Intuit QuickBooks
- SAP software
- Apple Safari
- Microsoft Access
- Microsoft Outlook
- Microsoft Dynamics
Duties to describe on a order clerk resume
- Reviewed orders for completeness according to reporting procedures and forwarded incomplete orders for further processing.
- Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entered this information on order forms.
- Recommended merchandise or services that will meet customers' needs.
- Inspected outgoing work for compliance with customers' specifications.
- Received and responded to customer complaints.
- Checked inventory records to determine availability of requested merchandise.
Titles along the way
- Order Clerk
- Senior Order Clerk
- Order Processing Supervisor
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