Pay · 43-4051
Customer service representatives earn $44,770 a year at the midpoint
One of the largest occupations in the country — about 2,595,750 people — with a midpoint of $44,770 a year.
National figures for customer service representatives, 43-4051, from the 2025 Occupational Employment and Wage Statistics survey.
- Read the spread, not the middle. The median is the midpoint across everyone in the occupation, most of them years into the work. A beginner starts nearer the 10th to 25th percentile, which is why the spread is published alongside it.
- What the figure counts. The figure counts base pay plus tips, commissions and production bonuses. It leaves out the self-employed, unpaid family workers, private household workers, and the value of benefits or profit sharing.
- The annual figure is arithmetic. For hourly occupations the annual figure is the hourly rate times 2080 hours. It is a calculation, not observed earnings: part time is the norm in retail and food service.
- Where you live moves it more than your resume does. National figures. A state or metro area can sit far from the national number, and that gap is usually larger than any difference a resume makes.
- Not in these numbers. Growth and annual openings are not in this dataset. They come from the separate Employment Projections tables, where an opening is a modelled ten year average and not a posted vacancy.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, 2025. Retrieved through the BLS Public Data API on 2026-08-13. bls.gov/oes “BLS.gov cannot vouch for the data or analyses derived from these data after the data have been retrieved from BLS.gov.”
Customer service representative earnings, from starting pay up to the top 10%
Pick the job, where you work and how long you have done it. The range comes from the published wage percentiles for that job.
The survey has no complete figures for that job — pick the closest title from the list.
An estimate from survey percentiles, not an offer. Employer, industry, shift and credentials move pay within and beyond this range. Full wage page for this job →
Customer service representative wages in each state
The 36 states where the most people do this work, of 51 with a published figure: their medians range by 1.38 times. Figures are the 2025 survey.
| State | Median a year | Where most start | 10th to 90th | Employed |
|---|---|---|---|---|
| Washington | $50,330 | $39,290 | $39,290 — $73,610 | 39,760 |
| California | $49,560 | $38,110 | $38,110 — $75,700 | 176,850 |
| Massachusetts | $49,120 | $35,440 | $35,440 — $74,880 | 49,990 |
| Minnesota | $48,800 | $35,730 | $35,730 — $72,830 | 53,340 |
| Connecticut | $48,090 | $37,290 | $37,290 — $73,650 | 24,490 |
| New York | $48,000 | $36,270 | $36,270 — $76,280 | 141,090 |
| New Jersey | $47,740 | $35,520 | $35,520 — $72,040 | 59,690 |
| Colorado | $47,540 | $36,510 | $36,510 — $66,040 | 38,770 |
| Oregon | $47,450 | $36,710 | $36,710 — $64,130 | 19,440 |
| Wisconsin | $46,970 | $34,260 | $34,260 — $63,650 | 50,840 |
| Illinois | $46,130 | $33,590 | $33,590 — $71,400 | 100,970 |
| Iowa | $46,090 | $32,450 | $32,450 — $64,540 | 30,100 |
| Arizona | $45,690 | $35,140 | $35,140 — $62,970 | 87,020 |
| Ohio | $45,610 | $31,340 | $31,340 — $63,210 | 85,930 |
| Pennsylvania | $44,630 | $31,430 | $31,430 — $63,370 | 94,340 |
| Missouri | $44,190 | $31,980 | $31,980 — $63,890 | 50,530 |
| Michigan | $43,950 | $30,670 | $30,670 — $63,830 | 71,310 |
| Idaho | $43,200 | $29,990 | $29,990 — $62,190 | 18,770 |
| Indiana | $43,140 | $31,060 | $31,060 — $62,620 | 44,630 |
| Utah | $43,140 | $32,940 | $32,940 — $59,550 | 44,490 |
| Maryland | $42,830 | $32,600 | $32,600 — $64,000 | 37,740 |
| Tennessee | $42,830 | $31,100 | $31,100 — $60,070 | 59,730 |
| Virginia | $42,730 | $31,210 | $31,210 — $61,350 | 59,850 |
| Nevada | $40,560 | $29,340 | $29,340 — $57,930 | 32,110 |
| Florida | $40,440 | $31,620 | $31,620 — $59,770 | 228,000 |
| Texas | $40,420 | $29,320 | $29,320 — $59,590 | 337,170 |
| Kansas | $40,320 | $29,730 | $29,730 — $59,870 | 29,200 |
| North Carolina | $40,240 | $30,200 | $30,200 — $59,820 | 89,510 |
| Georgia | $39,630 | $29,340 | $29,340 — $60,270 | 97,850 |
| South Carolina | $38,860 | $29,720 | $29,720 — $59,300 | 51,000 |
| Kentucky | $38,700 | $29,440 | $29,440 — $59,810 | 38,630 |
| Oklahoma | $38,650 | $28,620 | $28,620 — $58,050 | 34,460 |
| Alabama | $38,400 | $29,920 | $29,920 — $55,670 | 33,290 |
| Arkansas | $37,840 | $30,150 | $30,150 — $56,630 | 20,680 |
| Louisiana | $37,330 | $28,440 | $28,440 — $51,010 | 25,780 |
| Mississippi | $36,380 | $28,970 | $28,970 — $49,540 | 20,860 |
Ranked 635 of 788 by median pay
Better paid than 19% of the occupations in the survey.
- 633 Light Truck Drivers $44,860
- 634 Food and Tobacco Roasting, Baking, and Drying Machine Operators and Tenders $44,810
- 635 Customer service representatives $44,770
- 636 Photographers $44,660
- 637 Library Technicians $44,580
Examples
Resumes made for this kind of work.
Real sheets, filled in end to end — for this job and the ones beside it.
- Customer Service Representative Resume Template Office & Administrative
- Credit Authorizer Resume Template Office & Administrative
- Eligibility Interviewer Resume Template Office & Administrative
- Court Clerk Resume Template Office & Administrative
- File Clerk Resume Template Office & Administrative
- Correspondence Clerk Resume Template Office & Administrative
- Hotel Front Desk Agent Resume Template Office & Administrative
- Brokerage Clerk Resume Template Office & Administrative
- Interviewer Resume Template Office & Administrative
- Library Assistant Resume Template Office & Administrative
- Loan Processor Resume Template Office & Administrative
- New Accounts Clerk Resume Template Office & Administrative
Resumes for customer service representatives
Name the job in the builder and the duties, skills and credentials it is screened on are written in for you.
- Handled escalated complaints, including cases already refused by another agent.
- Kept notes good enough that the next agent did not have to ask the customer twice.
- Worked the CRM through the full case lifecycle rather than closing early to protect handle time.
Customer service representative pay rate, hourly and yearly
Starts at this job’s median. Change the rate or the hours; a full-time year is 40 hours for 52 weeks.
What people often ask
What is a customer service representative’s yearly income?
A customer service representative makes a median of $44,770 a year (2025 survey). The middle half earn between $36,870 and $51,780.
What is a customer service representative’s hourly pay rate?
The median pay rate is $21.53 an hour; the average is $46,590 a year.
What is the starting pay for a customer service representative?
Starting pay is usually near the 25th percentile, $36,870 a year, and sometimes as low as the 10th, $31,750.
Which state pays customer service representatives the most?
Washington, with a median of $50,330 a year.
How many people work as customer service representatives?
About 2,595,750 in the United States — number 635 of 788 occupations by median pay.
Work that pays about the same
Median pay within $240 of what customer service representatives earn — $44,770 a year — but not always the same spread.
- $90 more Light Truck Drivers $44,860median a year 10th percentile: $30,800 90th percentile: $80,310
- $140 more Psychiatric Aides $44,910median a year 10th percentile: $32,090 90th percentile: $60,440
- $240 more Office Clerks, General $45,010median a year 10th percentile: $30,310 90th percentile: $64,680